Quotes and proposals

Every engagement starts with a written proposal setting out deliverables, timeline and price. Quotes are valid for 30 days. Accepting a proposal — in writing, by email, or by paying the invoice raised against it — forms a contract on these terms.

Payment terms

• Fees are payable in advance, as set out in the callout above.
• Invoices are issued in the currency stated on your proposal.
• Bank charges, currency conversion and payment-gateway fees are yours to cover.
• Prices exclude any sales tax, VAT or withholding tax that applies in your jurisdiction.

Third-party and advertising costs

Advertising budgets, hosting, domains, premium plugins, stock assets, fonts and similar third-party costs sit outside our fees. Where you ask us to purchase them on your behalf, they are funded in advance and passed through at cost. Where budgets are paid directly to a platform, that platform's own terms apply to the spend.

Late or failed payment

Because work is paid for in advance, an unpaid invoice simply means the next stage does not start. If a retainer invoice is not settled within seven days of issue, we may pause all campaigns, publishing and support for that month, and we are not responsible for performance lost during a pause. Repeated non-payment ends the engagement under section 11.

Refunds and cancellations

Advance payments cover work that is scheduled and resourced, so they are non-refundable once a stage has begun. If you cancel before any work starts on a paid stage, we refund that stage in full. If you cancel part-way through, we invoice for work completed to that point and refund the balance. Unused advertising budget held by us is always returned.

What we deliver

We provide the services described in your proposal with reasonable skill and care. Marketing results depend on factors outside our control — competitors, platform algorithms, market conditions, your pricing and your product — so we do not guarantee specific rankings, traffic volumes, conversion rates or revenue figures, and any projection we share is an estimate rather than a promise.

What we need from you

• Timely access to accounts, hosting, analytics and brand assets.
• Feedback and approvals within five working days of a request.
• Accurate information about your business, claims and offers.
• Confirmation that anything you supply — text, images, logos — is yours to use.

Timelines assume these arrive on schedule. Delays on your side move delivery dates by at least the same amount.

Revisions and approval

Each deliverable includes two rounds of revisions within its original scope. Additional rounds, or changes that alter the agreed scope, are quoted and paid for before they are carried out. Work is treated as approved if we receive no feedback within ten working days of delivery.

Ownership and intellectual property

Ownership of final deliverables transfers to you once the relevant invoice is paid in full. Until then, everything we produce remains ours. We keep ownership of our own tools, templates, frameworks and know-how, along with any concepts or drafts you did not select.

Unless you tell us otherwise in writing, we may display finished work in our portfolio and case studies.

Confidentiality

Each side keeps the other's non-public information confidential and uses it only to perform this agreement. This survives the end of the engagement. It does not apply to information that is already public, or that either side is legally required to disclose.

Ending the engagement

Retainers may be ended by either side with 30 days' written notice; the month already paid for is delivered in full. Either side may end the agreement immediately for a material breach that is not fixed within 14 days of being raised. On termination we hand over completed, paid-for work and transfer account access back to you.

Limitation of liability

Our total liability in connection with any engagement is limited to the fees you paid us for the three months preceding the claim. We are not liable for indirect or consequential losses, including lost profits, lost data, lost revenue or business interruption. Nothing here limits liability that cannot be limited by law.

Third-party platforms

We work inside platforms we do not control — Google, Meta, TikTok, hosting providers, payment gateways and others. Account suspensions, policy changes, outages, algorithm updates and pricing changes on those platforms are outside our responsibility, though we will always help you resolve them.

Indemnity and force majeure

You indemnify us against claims arising from material you supply, or from claims you ask us to publish. Neither side is liable for failures caused by events beyond reasonable control — including natural disasters, war, strikes, and internet or utility outages.

Governing law

These terms are governed by the laws of the jurisdiction of the Tech Solutioners entity named on your invoice, and disputes are subject to the exclusive jurisdiction of its courts. Both sides agree to attempt a good-faith resolution before starting proceedings.

Changes to these terms

We may update these terms; the date at the top of the page shows when. The version in force for your engagement is the one published when your proposal was accepted. If a clause is found unenforceable, the rest remains in effect.